COACH CONCORD MILLS at 8111 Concord Mills Boulevard #275, Concord, North Carolina.

Love this store. You can't beat the prices and their staff is great. I'm a big fan of this brand anway...prefer them over Michael Kors any day. #TeamCoach4Life!

This is the worst suppose to be high quality of service I've ever received. I purchased a coach handbag from the Coach store in Concord Mills, Concord, N.C. that I only had a little over a year and let me add this is not an everyday used purse. I recently had to return this bag to the store for repairs on leather strap that started unraveling. First of all the most ridiculous thing I've ever heard of was to ask me to pay for shipping on a product I paid over $100 for to begin with. If your product of this quality is guaranteed and has a malfunction not due to the reasoning of the consumer why am I ask to pay. It was to my own interpretation that the manager was not enthused to resolve the problem at all after I had question of the shipping charges. The response I received was "well we can send it back but it's no guarantee that they can fix it. If they can't would you like the purse back or would you like to get whatever they will give you for the purse on a giftcard", which I thought was kind of rudely spoken to me in an unconcerned manner. My response was could they give me the option of which one I wanted after they inspect it. She says we have to put one or the other down so I chose to have the purse back but also ask if they could send a quote as well for a refund before they sent it back so I could make a sound decision because if it would have been enough to replace the bag I would have chosen the giftcard. Well needless to say after a few weeks I did receive a call that my purse could not be fixed and they was sending it back to me along with a coupon for a discount so I guess the second part of my request was not acknowledged, so please keep your discount card because I will never purchase another COACH product.